Refunds & Breakages
We comply with the Consumer Contracts Regulations and this means that you have the legal right to cancel your order within 14 working days of receiving your ordered goods. Please return the goods to us in the condition they were despatched using original packaging and labels. Once we have received them back we will refund or exchange the items, as required by you.
If you change your mind and wish to return or exchange an item, please contact us within 14 days of receipt to inform us of your cancellation or exchange. (Except earrings, personalised goods and advent calendars).
We ask that you please return the items with their original saleable packaging at your own cost. This does not affect your statutory rights. As the goods are your responsibility until they reach our store, please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain proof of postage as we cannot be held responsible for lost parcels.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
Once the goods are back in store we will refund you back for your goods paid.
Please contact us by calling us via email at firstname.lastname@example.org along with your order number. You will then need to return the unwanted items to us, at your own expense. Once we receive the items back we will issue a full refund for the goods supplied
Please note that it can take up to 7 working days to process a return.
In the event of the item being faulty please contact us within 48 hours of receiving the item. We will cover all costs for postage and either refund or exchange the goods.