Refunds & Breakages
Under the Distance Selling Regulations (DSR) you have 7 days from the receipt of ordered goods to cancel the order. If you wish to do so, you must return the goods in their original condition at your own expense to Wonder Stuff Ltd, 116 Bute Street, Treorchy, Rhondda, South Wales, CF42 6AU. Please enclose details of your order with the goods, together with your reason for returning. Please ensure that the goods are properly packaged in their original packaging: you have a statutory duty under the DSR to take reasonable care of the goods, and we may refuse a refund if you fail to do so.
Wonder Stuff Ltd is not responsible for customer returns that are not received. Please note proof of postage is not proof of delivery, and we recommend returning high-value items using a registered post service. A refund of the amount paid for the goods and the p&p will be made to your credit/debit card following receipt of the returned goods. Please note that we will not refund the cost of returning goods unless those goods are faulty. We aim to process refunds within 5 working days.
If your goods arrive in a damaged or faulty condition you must inform us of the damage within two days of delivery by telephone or e-mail to firstname.lastname@example.org; we will then advise what to do next. This does not affect your statutory rights.